Privacy Policy

Last updated: April 8, 2026

Introduction

LevelUP Sports & Athletics Club (“we,” “us,” or “our”) operates the website levelupsports.us and the physical facility located at 701 E Pulaski Hwy, Elkton, MD 21921. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

  • Book a court, cage, or session through our booking platform
  • Sign up for a membership or free trial
  • Fill out a contact form, tour request, or survey
  • Subscribe to our newsletter or training guide
  • Register for an event such as our Open House

This may include your name, email address, phone number, and payment information. Payment processing is handled by our booking partner (Upper Hand) and payment processors — we do not store credit card numbers on our servers.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device and browser type, operating system, and screen resolution
  • IP address and approximate geographic location
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website or search terms that brought you to our site

How We Use Your Information

We use the information we collect to:

  • Process bookings, memberships, and payments
  • Communicate with you about your account, sessions, and schedule changes
  • Send promotional offers and newsletter content (only if you opted in)
  • Improve our website, facility, and programs based on usage patterns and feedback
  • Comply with legal obligations and protect our rights

Third-Party Services

We use the following third-party services that may collect data:

  • Google Analytics 4 (GA4) — website traffic analysis. Google may collect cookies and usage data. See Google’s Privacy Policy.
  • Upper Hand — online booking, scheduling, and payment processing. See Upper Hand’s Privacy Policy.
  • Vercel — website hosting and content delivery.
  • Google Maps — embedded maps on our contact and facilities pages.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Cookies

Our website uses cookies and similar technologies for analytics (Google Analytics) and to remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect some website functionality but will not prevent you from using our core services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including HTTPS encryption for all website traffic, secure hosting infrastructure, and access controls for staff. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our programs serve youth athletes ages 5 and up. We collect personal information about minors only with parental or guardian consent, typically through the membership or enrollment process. Parents and guardians may contact us at any time to review, update, or request deletion of their child’s information.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at info@levelupsports.us or call (443) 406-6494.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Book a Court